Southwest is sending its operating chief, but not its CEO, to the Senate Commerce committee hearing.
Southwest expects a first-quarter loss because of current revenue and cost trends.
Southwest canceled more than 16,000 flights over the holidays.
Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.
Fifteen senators signed a letter to Southwest CEO Bob Jordan demanding answers about the airline’s year-end meltdown.
Southwest said it is now focused on improving its technology that contributed to thousands of flight cancellations over the year-end holidays.
Southwest Airlines’ holiday meltdown will hit “certainly” hit its fourth-quarter results, an executive said Thursday.
In an otherwise brutal week for technology stocks, Apple (AAPL) was the sole outlier, beating estimates for sales and profits.