Being able to emotionally connect with people is a rare and valuable skill. Here are the phrases that people with high emotional intelligence use every day, according to psychology experts.

Even the most successful people struggle to speak clearly, says Christina Helena, a public speaking coach who has worked with leaders at Google, Facebook and LinkedIn. She shares the words and phrases to ditch if you want more respect at work.

The way you communicate determines how much confident and trust people have in you. Word experts Kathy and Ross Petras share the four phrases to ditch if you want to sound more assertive and self-assured in front of others.

Want to be more likeable and well-respected? Public speaking expert John Bowe shares five passive-aggressive phrases to avoid—and what to say instead.

Even if you don’t mean to sound narcissistic, the words and phrases you say or use in emails can make you look arrogant and insecure. Here are the phrases to ditch if you want to sound more charming and confident, according to word experts and psychologists.